Exchanges

We only replace prints if they are defective or damaged. If you need to exchange it for the same item, send us an email at mrotmanlaor@gmail.com and send your item to: 

Michal Rotman-Laor

Professor Pnina Saltzman No.2 

Apt. 123

Tel Aviv 6960001

ISRAEL

Original art cannot be exchanged.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your artwork delivery, unfortunately, we can’t offer you a refund or exchange. We accept cancellations only within 24 hours after an order has been made.

In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of materials used while processing your order.
In case of cancellation after 2-3 days the order was placed, we are holding charge of 15%.
In case of cancellation after 4 days and later the order was placed, we are holding charge of 30%.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that we don’t cover return shipping cost. We recommend using a delivery service with a tracking number. Initial shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

refunds will only be made after the item(s) sent back by you is received by us.

We recommend using a delivery service with a tracking number. Initial shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.